Regency Surgery will always do its utmost to provide the highest quality treatment and care it can to its patients, ensuring at all times that it works with the most up-to-date clinical information and current best practice guidelines.
Patient involvement
We will encourage and actively seek patient participation, ensuring there is a system in place which enables patients to provide feedback and make suggestions and be actively involved in deciding how the health services they use should develop.
This system will be supported and promoted through open dialogue, in person and / or in writing, and also through the use of the practice’s Patient Participation Group, whose aim is to give patients an opportunity to meet, exchange ideas and information to improve the running of the practice and ensure we are listening and responding to the needs and concerns of our patients.
Patient experience
We will discuss feedback received from patients and publicise both suggestions and the practice response. Whenever an identifiable patient makes a suggestion, the practice will ensure they receive a personal response.
We will view the practice from the patient’s perspective (in particular from formal patient survey results) and actively seek to try to implement feasible and beneficial ideas.
Health & Safety and Risk Control
The practice implements a robust framework for ensuring it adheres to Health and Safety legislation, both for staff working within the practice premises and environment, as well as preventing harm to patients when they attend the surgery. The Practice takes into account the guidelines in the revised version of the GMC document “Raising and acting on concerns about patient safety”, effective 12 March 2012, a copy of which can be downloaded here:
https://www.gmc-uk.org/guidance/ethical_guidance/raising_concerns.asp
The Practice Manager is the Practice Health & Safety Lead, who has overall responsibility for ensuring the practice premises are a safe environment for staff and patients using the service.
We operate an open system of Significant Event Reporting which ensures we review, obtain and provide feedback and learn from such incidents. Each Significant Event is discussed in detail and agreed action documented in a Significant Event Review / Clinical Policy Review Meeting.
Clinical Audit
The Practice undertakes regular clinical audits, carefully and accurately recording the results and taking appropriate action so that we are able to effectively plan for the implementation of changes / improvements for the benefit of our patients.
Our administrative procedures are also audited on a regular basis to ensure they are operating effectively.
Evidence-based medical treatment
The Practice will develop, refine and maintain an awareness of the latest developments, research results and advances in medical treatment and assess the impact of this information on our established and proven methods of working.
To encourage discussion and learning, we will ensure that expertise and opinion is shared both within the practice and between clinicians.
Information and its use
The practice is committed to making maximum use of both electronic and paper-based information in clinical and non-clinical decision making and will share best practice with others both internally and externally. The Practice will be compliant with the NHS Information Governance Standard of Compliance on all key requirements.
We will aim to continuously improve data quality and also encourage patients to participate in their own clinical treatment and be involved in making the decisions which affect them.
Staff and staff management
To encourage team working throughout the practice, we will operate a “no-blame” learning culture which will provide all Staff with an open and equal working relationship.
Education, Training and Continuing Professional Development (CPD)
All practice staff, clinical and non-clinical, take part in an annual appraisal system which links into their personal development programme.
GPs and nurses are obliged professionally to maintain their CPD to ensure their clinical skills are as up to date as possible and they can continue to practise. All their CPD activity will be documented as an integral part of their learning portfolio (GPs a minimum of 50 learning credits per year and nurses a minimum of 35 hours of learning activity relevant to their practice every three years).
We ensure all doctors benefit from CPD by undertaking revalidation, attending a variety of clinical treatment updates, GP registrar training sessions, and resuscitation training days and organising regular in-house clinical seminars from specialist consultants and in-house trainers.
Our nurses attend training in clinical areas such as the new trends in treatment and care of patients undergoing the menopause, a diploma in chronic obstructive pulmonary disease, updates in travel and childhood immunisation, and care of diabetic patients.
All non-clinical members of staff are encouraged to attend events related to their own specialism or professional development need, as identified by the appraisal system.
Strategic approach
We operate a 3 year strategic plan developed with projected patient needs in mind, being aware of both the current and projected national and local healthcare situation.
We will actively participate in the Primary Care Network and focus on activity which creates resources to help achieve both immediate and longer term patient clinical needs.
Implementation
The Partners are the Clinical Governance Lead(s) for the practice, and have responsibility for:
Overseeing the management of the key provisions of this policy.
Provision of clinical governance leadership and advice.
Promotion of quality care within the practice.
Acting as an expert resource and advisor in the examination and review of significant events.
Initiating and reviewing clinical audits.
Keeping up to date with research and governance recommendations and communicating these accordingly.
